Data deletion

How to delete your data

Instructions for OrbieAI customers who want to remove their account or data, including data related to connected platforms. For details on what we collect and retain, see our Privacy Policy. App: app.orbieai.com/settings.

Last updated: March 2026

Delete your OrbieAI account

When you delete your OrbieAI account, we remove your user profile and associated data from our systems as described in our Privacy Policy. Sign in at the OrbieAI app, open Settings → Profile, scroll to Delete Zone, and choose Delete account. You may need to confirm with your account password.

Disconnect Meta (Facebook) Ads

If you connected a Meta Ads account, revoke OrbieAI’s access in both places below:

  • In OrbieAI, open Integrations and disconnect Facebook / Meta Ads.
  • In Meta, go to Settings → Business integrations (or Business Settings → Integrations) and remove OrbieAI.

That stops new data syncs; account deletion above removes data we hold for your user.

Shopify merchants

If you installed OrbieAI from the Shopify App Store, uninstalling the app from your Shopify admin begins removal of store data according to our Privacy Policy and Shopify’s processes.

Request by email

If you cannot sign in or need help, email contact@orbieai.com from the address associated with your account and ask for account or data deletion. We typically process verified requests within ten business days.