Privacy Policy
How OrbieAI handles your data
We designed OrbieAI for commerce teams who demand clarity and control. This policy summarizes the data we collect, how we use it, and the options available to your organization.
Information we collect
We capture operational data that powers OrbieAI agents: store performance metrics, campaign spend, inventory signals, and account configuration details. We also log product feedback and preferences that help us personalize alerts and automation rules.
Shopify store data
When you install OrbieAI, we access your Shopify store data including orders and products. This data is used solely to power analytics and AI agents. We do not use your data for marketing or sell it to third parties.
Facebook and Meta (Marketing API)
When you connect a Meta (Facebook) Ads account, you sign in with Meta and authorize the permissions we request. We access advertising data needed for reporting and insights—including ad account identifiers, campaigns, spend, delivery metrics, and conversions. Access tokens are stored so syncs and dashboards can run until you disconnect. You can revoke access by disconnecting in OrbieAI and by removing the app in Meta Business Integrations. Meta’s terms and policies also apply.
Third-party services
We use Snowflake for secure data warehousing. All third-party providers are bound by data processing agreements.
How we use your data
Collected information trains and executes your agents, surfaces insights, improves anomaly detection accuracy, and supports product analytics. We do not sell your data and only share it with sub-processors required to deliver the service, each bound by confidentiality agreements.
Data residency and retention
Production systems are hosted on AWS and Snowflake. Those providers’ facilities are SOC 2 audited and ISO 27001 certified. Raw integration data is retained for 30 days unless you configure a different retention window. Derived metrics, insight logs, and automation results are stored while your subscription remains active or until removal is requested.
App removal
When you uninstall OrbieAI from your Shopify store, we delete your store data within 30 days. You may also request immediate deletion by contacting contact@orbieai.com
Your controls
Owners can manage user access, revoke integrations, export historical insights, and request deletion at any time. Requests are typically processed within 10 business days. For enterprise agreements we offer DPAs, SCCs, and custom governance reviews.
Your rights
You have the right to access, correct, delete, or export your data at any time. Submit requests to contact@orbieai.com
Contact
Questions about privacy or data protection can be sent to contact@orbieai.com. We respond within one business day and escalate urgent security matters immediately.